At Monarx, we pride ourselves on having the industry's most accurate detection engine. However, in the rapidly evolving world of cybersecurity, new "zero-day" threats and highly obfuscated malware variants emerge every hour.
If you encounter a file that you suspect is malicious but was not flagged by Monarx, we have a robust process in place to bridge that gap and improve your protection immediately.
1. Submit a Sample for Rapid Analysis š¦
If you find something that "slipped through," we want to see it. Your reports are a critical part of our ecosystem's growth.
Threat Research Review: Once a sample is submitted, it is routed to our Threat Assessment Team. Our security analysts perform a deep-dive manual review to determine the file's intent.
āClassifier Updates: If the sample is confirmed as malicious, we update our global AI classifiers. Because we own our technology from the ground up, we can push these updates to our global network quickly, ensuring that youāand all of our partnersāare protected against that specific strain moving forward.
How to Upload: For detailed instructions on how to securely provide these files to our team, please follow our guide here: Sample File Upload Instructions.
2. The Power of the Global Honeypot š
One of the unique advantages of using Monarx is our Global Honeypot effect.
When Monarx is installed across millions of websites globally, our network acts as a giant sensor. If a new threat is detected on a server in one part of the world, our systems learn from it instantly. That intelligence is then shared across our entire customer base. By using Monarx, you are taking advantage of a collective security shield that gets smarter every time any customer encounters a new threat.
3. Continuous Evolution š
Unlike traditional antivirus software that relies on static "signatures" (which attackers can easily bypass by changing a few lines of code), Monarx is constantly improving.
š¤ Machine Learning Feedback Loops: Our software uses every detectionāand every reported missāto refine its understanding of malicious behavior.
āš§ Proactive Intelligence: We don't just wait for threats to come to us; our researchers actively hunt for new malware trends to ensure our engine stays ahead of the curve.
The Monarx Collaboration
We view our relationship with our partners as a collaboration. Your feedback and samples are a vital part of what makes Monarx the smartest web security platform in the world. By reporting a miss, you aren't just cleaning your own serverāyou're helping secure the entire web.