FAQs (Frequently Asked Questions)
A collection of the most common questions from our hosting partner and clients.
By Salvador and 1 other2 authors46 articles
- How Do I Enable Supply Chain Defense Remediation?
- Does Supply Chain Defense Check for Vulnerable Packages?
- Does Monarx offers email notifications?
- Differences between SmartWAF and ThreatShield
- Can I Install Monarx on My Website?
- How to Update Monarx Sofware to the Latest Version
- What is your file size limit?
- Can Monarx be used alongside other security services?
- Can you clean WordPress sites?
- Does Monarx Offer Email Scanning?
- Does Monarx Offer Database Scanning?
- How Often Does Monarx Scan?
- What Happens if Monarx Misses a Threat?
- What is Monarx Active Protection Mode?
- Why Was My Website Reinfected After a Cleanup?
- Can I Use Monarx and Patchstack at the Same Time?
- What Information Does Monarx Send to the Cloud?
- Why Does the Initial Malware Scan Take a Long Time?
- Monarx Plugin Support
- What is the Monarx Analyzer (monarx-analyzer.php) ?
- Which Ubuntu Versions Does Monarx Support?
- Understanding the Files Module Export
- Technical Requirements for WordPress Site Cleanup
- How to Reset Your Monarx Password
- How to Create an IP Rule Override (Block or Ignore an IP)
- Can I Trigger a Malware Scan from the Monarx cPanel Plugin?
- How to Trigger a Manual Malware Scan
- Why Am I Getting a 403 Error on the Monarx Web App?
- What Does "Unlock This Powerful Feature" Mean?
- How to Enable 2FA/MFA in the Monarx Web App
- How to Disable the Monarx Protect PHP Extension
- How to Enable SmartWAF on a Server Agent
- What Is SmartWAF and How Does It Protect My Server?
- Troubleshooting: SmartWAF Isn't Blocking Traffic as Expected
- Troubleshooting Monarx Agent Update Issues
- Troubleshooting: Monarx Auditd Plugin Not Detecting or Reporting File Events
- What Dark Web Monitoring Does and Doesn't Do
- Recovering from the self-healing WordPress infection
- Where Is the Monarx Quarantine Folder Stored?
- Why Do I See Two Versions of Monarx Protect on My Server?
- How do I restore a file that Monarx cleaned?
- How to Install and Load Monarx Protect on All PHP-FPM Versions
- What is the user.security.m.metadata extended attribute?
- Why is my server showing as offline in the Monarx web app?
- How to submit a false negative to Monarx
- Penetration Testing on ThreatShield-Protected Servers