If you're seeing an HTTP 403 error anywhere on app.monarx.com, this article explains what it means and how to get it resolved.
Symptoms
A page in the Monarx web app fails to load and shows a 403 error.
An action (e.g., submitting a form, saving a setting, viewing a module) fails with a 403 error.
This can happen on any section of the web app — it isn't specific to one page or feature.
Cause
A 403 on the Monarx web app means the logged-in user does not have permission to view that page or perform that action. It's a permissions issue on the account, not a bug or outage — the page or feature itself is working as expected for users who do have the right access level.
Solution
Option 1: Ask your internal administrator
If someone at your company has admin rights in the Monarx web app, ask them to grant the affected user the specific permission(s) needed for the page or action in question.
Option 2: Escalate to Monarx Customer Success
If you don't have an internal administrator, or they're unable to make the change, contact Monarx Customer Success via Live Chat and request a permissions adjustment. To help us resolve this quickly, please include:
Email of the user having the issue
URL where the 403 was received
Explanation of the issue or replication steps — what the user was trying to do (e.g., which page they navigated to, or which button/action they clicked) that resulted in the error
(Optional) A screenshot of the error
Without these details, we won't be able to identify which permission is missing or confirm it's safe to grant.
Still Having Issues?
If permissions have been updated and you're still seeing a 403 on the same page or action, contact Monarx support via live chat with the same details listed above.